Expert-led identity verification.

Human expertise. High assurance. Inclusive and accessible.

Face-to-face video verification with expert assistance for seamless and secure identity verification. From flexible configurations to deep anti-fraud expertise, our solution ensures optimal KYC customization while maintaining a balance between security and accessibility.

  • fingerprint icon with check mark next to it Ensure KYC & AML/CFT compliance
  • gray and white flag Digital and secure KYC solution
  • Idea Icon with checkmark Configurable KYC platform
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Expert assisted

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MULTI-LAYERED APPROACH

Our expertise helps companies navigate evolving risk.

Add additional layers of assurance and scale according to your risk appetite and regulatory requirements to achieve compliant, scalable and holistic identity verification.

In-person verification Automated NFC verification for eID Expert-led video verification Automated + qualified electronic signature Automated + manual check Automated biometric verification Automated document verification Automated data check

With 16.5 million customers across 14 countries in Europe, we needed an identity verification solution that could cater to the multiple regulatory requirements of each region and address the challenge of new customer acquisition.

Pavel Subrt | Digital Transformation Director | Raiffeisen Bank International

The speed of the process helped us enormously in making our onboarding process and our service scalable. Moreover, we were able to reduce the operational workload on our back-office team. It is important to us that identification is secure for us and our customers. We work with sensitive data and were looking for a partner we could trust, with security expertise, and knowledge of regulatory requirements and the divergent legislative situations.

Jari Hautaranta | Customer Due Diligence Manager | Holvi

Read the Holvi case study
How our expert-led identity verification solutions work

Revolutionize expert-led onboarding with global compliance and robust authentication.

compliant-onboarding

Compliant onboarding

Comply with global regulations.

  • Account creation
  • Registrations and enrollment
  • Applications
authentication

Authentication

Keep customers’ accounts and data safe.

  • Password reset
  • Change of details
  • Add/modify beneficiary
  • Add additional services

Our capabilities

Facial verification

Compare photo taken during account creation process with photo from identity document.

Liveness detection

With liveness detection, you can add an additional layer of assurance to detect and protect against a variety of presentation attacks.

Identify social engineering attempts

Our specially-trained experts ask specific questions to identify social engineering.

Inclusive, accessible experiences

Expert-assisted identity verification can help organizations improve inclusivity, accessibility, safety and convenience. Protect your most vulnerable customers and ensure they don’t miss out on the services they deserve.

Get to know your customers, face to face.

Leverage expert-led identity verification to intimately understand your customers, ensuring compliance with stringent requirements, fortifying security, fighting fraud and maximizing conversions for a safe and revenue-boosting customer experience with enhanced data privacy.

  • Achieve compliance
    Satisfy even the most stringent compliance requirements with ease.
  • Fight fraud
    Tackle fraud and build a safe and secure customer experience.
  • Maximize conversions
    Reduce drop-offs and boost revenue.
  • Decrease losses & cut costs
    Increase operational efficiencies with automation and customized workflows.
  • Enhance security & data privacy
    Optimize and align infosec processes with global requirements like GDPR.
Unlock the benefits of expert-led identity verification today across various industries.

  • Financial Services

    Expert-led identity verification fortifies financial security, ensuring compliance and swift customer onboarding.

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  • HR

    Efficiently authenticate employee identities, streamline onboarding, and enhance workforce security.

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  • Telecommunications

    Allow customers to subscribe to services by verifying their identity through expert-led identity verification.

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  • Mobility

    Increase conversion rates through expert-led identity verification.

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